Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

1. How can I place a rental order?

Select equipment through our website and submit a rental request, or email your equipment list, rental dates and shooting location to [email protected]. All requests are subject to availability and approval.

1. Can I request a quotation?

Yes. Send us your equipment list, rental dates, shooting location and delivery requirements. We will check availability and prepare a quotation.

1. Is my equipment reserved after I submit a request?

No. Equipment is reserved only after Best PhotoCine confirms the quotation or order and receives any required payment or security deposit.

1. What documents are required?

Individual customers may need to provide a valid Thai ID card or passport, contact information and proof of address. Company customers may need to provide company registration documents and authorized representative details.

1. Is a security deposit required?

A refundable security deposit may be required depending on the equipment value, rental history, insurance coverage and risk assessment.

1. When will my security deposit be refunded?

The remaining deposit is normally refunded within 7–15 business days after all equipment has been returned and inspected. Processing time may vary if damage or outstanding charges require review.

1. Do you provide delivery and collection?

Yes. Delivery and collection can be arranged in advance. Charges depend on the location, order size, time and transportation requirements.

1. Can I extend my rental period?

Please contact us before the original return time. Extensions are subject to equipment availability, approval and additional rental fees.

1. What happens if equipment is returned late?

If an extension has not been approved, a late fee of up to two times the normal daily rental rate may be charged for each day or part of a day.

1. What is your cancellation policy?

Unless otherwise stated in the confirmed quotation:

• More than 7 days before collection or delivery: No cancellation fee.

• Between 3 and 7 days: 50% of the confirmed rental fee.

• Less than 72 hours: 100% of the confirmed rental fee.

Non-refundable third-party expenses remain payable.

1. Do I need equipment insurance?

Equipment insurance is strongly recommended for high-value, international or higher-risk rentals. If insurance is not provided, the customer remains fully responsible for loss, theft, damage, repair and replacement costs.

1. Can I take rental equipment outside Thailand?

Yes, with prior written approval from Best PhotoCine. The customer is responsible for insurance, customs documents, permits, transportation and all travel-related risks.